The parents of a 17-month old boy said the Stanford Shopping center security robot injured their son as he was knocked down and ran over his foot before they were able to get him out of the way.
The toddlers parents namely Tiffany Teng and Eric Cheng of San Jose were shopping at the mall in El Camino Real when their son, Harwin, was hit forcibly by the autonomous robot and knocked to the ground, they said.
When Harwin had been walking in front of them near the Splendid and Armani Exchange shops, he collided with the robot upon moving towards them.
Teng said, his child struck his head on the robot and fell to the ground and was knocked onto his face as the robot continued to move forward. The robot did not stop and continued to move forward, as it was running over Harwin’s right foot.
The incident happened around 2:30 p.m. Teng said that she was horrified when her son went down and the robot did not stop or retreat.
“I screamed. I went in front of the robot and I tried to push it with all of my strength. It was just too heavy,” she said.
Harwin was screaming as Teng was able to move his left foot away before one of the K5’s wheels ran over it, after rolling over his right foot. Her husband pulled the boy from under the robot before he was further run over, she said.
Teng said that a nearby retailer called a human security guard, and an ambulance arrived after 30 minutes and took the boy to the hospital, where he was released an examination. Teng said, Harwin’s pediatrician conducted a follow-up examination and the doctor didn’t think that he had any internal bleeding or broken bones.
Teng did questioned that what if another child was injured and yet the shopping center did not take action at that time. She sent an email after the incident to the shopping center’s management asking for answers to that question.
“We would like to understand if your management was aware of these events, what steps you had taken after the previous incident to prevent further problems, and why these have failed,” she wrote.
Though the company through its general manager for Stanford Shopping center did not respond to the parent’s question, shopping center officials declined to respond to additional inquires made by the Weekly regarding any prior incidents.
General Manager Josh Kalkhorst did offer an apology to the parents in a brief reply and promised to make few inquiries from what happened.